Categories
Reading List

Reading Today: December 8, 2014

Here’s a list of things I’m reading today.

Startup School Lesson 15: How to Manage
I’ve learned everything I know about managing people directly from bad managers and indirectly from great managers. I read as much about management as I can since there’s only one way to get better at it.

Quit Your Day Job: John W. Golden
Some great tips on how John W. Golden (https://www.etsy.com/shop/johnwgolden) has turned his Etsy store into a viable business. I’m struggling with momentum lately, so hearing these stories helps me realize that quitting is easy, but I won’t create a sustainable business by quitting (or relying solely on Etsy).

Grappling With the Culture of Free in Napster’s Aftermath
We run into this every single day at ATK since there are dozens of free recipe websites. I got my first internet connection in 2001 (post-Napster), so it’s interesting to read how “the Internet” became synonymous with “free”.

Categories
Etsy Harbor Hangings Search Engine Optimization (SEO)

Increasing Etsy Promoted Listing Impressions, or “Think Like Etsy Searchers” (My Thanksgiving SEO Test)

As you may be able to tell from my SEO-heavy reading list a few days ago, I’ve been playing with the SEO on my Etsy business of sealife art, Harbor Hangings.

The big problem was that I was spending time and energy putting together and sharpening new products, but nobody was looking at them!

Etsy 25Nov2

 

This is just the paid impressions and even they’re only in the 400’s. The actual listing stats are even crappier: single-digit visits per day.

But then I found the light. I saw the way. I read everything on my SEO reading list and took it to heart. And then this happened:

Screen Shot 2014-12-03 at 7.29.29 AM

 

That’s an 11x increase in promoted listing views!

So what did I do? I thought like Etsy shoppers.

“The Goldfish Vintage-Style Print” became “Orange Goldfish Art – 8×10 Fishing Print Poster Beach Lake House Warming Gift Decor Housewarming Ocean Fish Wall Art Dad Christmas Present“.

“The Pickerel or Federal Pike” became “Blue Northern Pike Art – 8×10 Print Fishing Poster Minnesota Lake House Warming Gift Housewarming Engagement Ocean Art Dad Christmas Present“.

When someone is going to Etsy to look for a unique piece of lobster art, they’re not typing in “The American Lobster”. According to my site search stats, they’re searching for “maine boston lobster print” or “lobster art 8×10” or “framed maine“.

I was getting 0 views because the majority of Etsy engagement (and engagement on the Internet) is search – and I wasn’t helping people find my stuff! The ultimate goal of search engine optimization is to appear in result 1 on page 1 of a search that relates to you item. According to this tool to determine Etsy search engine relevancy, I wasn’t appearing in the first 10 pages!

So to increase my search views, I:

  • Used all 140 characters available to me in my Etsy item title to include phrases people are likely searching for. It appears that Etsy uses the item’s description as the heaviest weighted data source when searching, so fill your title up with search terms! I think it looks spammy, but looking around Etsy (and even at the items that I eventually purchased for myself), the most successful stores are doing it. I have to assume that buyers are used to it.
  • Take that same, keyword heavy title, and translate it exactly into your 13 listing keywords. It appears that Etsy’s second heaviest weighted data source when searching is the keywords. If your title has search phrases and your keywords match, your listings are going to get a high search score and you’ll appear higher in search results.

Titles and keywords won’t grow your Etsy business entirely, though. According to my short test this week, Etsy also takes listing age into consideration (which opens another whole debate about Etsy activity driving search relevancy). Additionally, I continue to have a problem with people seeing my item in search, but not clicking on it. But more on that in a future post.

Categories
Product Management Reading List Search Engine Optimization (SEO)

Reading Today: December 2, 2014

Three articles I’m reading this morning about search engine optimizzation, A/B testing and user experience.

Google Penguin Nearly Killed My Business
The moral of the story is that there’s no shortcut to ranking well on Google. More so than ever it’s about getting established, reputable sites linking to yours for a good reason.

How Naive A/B Testing Goes Wrong and How to Fix it
I’m in the middle of a couple of A/B and multivariate tests both at my day job and on my Etsy store, so it’s fascinating to hear how others do it and what they’re leaning.

“Invalid Username or Password” Is a Useless Security Measure
Another day-job-related link. We currently tell you if the email is unknown, or if the password is incorrect. Since I’m in a unique position to be both the product owner of our largest online product and the director of customer service, I know first-hand the impact this change has had on customer service contact (40% drop in account-related emails). The developers are concerned that this opens up our site to attacks, but I’m pushing back from a UX standpoint. So obviously I sent this link to them.

Categories
Etsy

Does Renewing Your Etsy Listing Give You More Views?

Lots of Etsy sellers have recently been de-bunking the myth that listing renewals don’t help your search relevancy. Obviously, we won’t know for sure unless we get an answer from an Etsy developer, but based on one recent datapoint on my store, I’m starting to think that the age of your Etsy listing does actually effect your search ranking.

Case in point. I checked search results for my Etsy store, Harbor Hangings. Didn’t see anything interesting. Then, a few minutes later, I apparently showed up in search results when someone searched for literally nothing:

Screen Shot 2014-12-01 at 11.06.26 PM

Now, I’ve been working (a lot) on my SEO, but even this is too good to be true. Clicking on Blank Search shows me one listing:

Screen Shot 2014-12-01 at 11.09.58 PM

The one single listing that I renewed in between search term checks (10-15 minutes, tops), my 8×10 Goldfish Print, is the only listing I renewed today. And is the only listing I’ve ever seen show up for Blank Search. And is no longer available when you submit a Blank Search.

Count my vote in the affirmative that listing renewals helps your search relevancy.